Belo Printing and Graphics, Inc. (BP&G), 407print.com

Design and Printing Agreement

1) Design and Payment – All payments must be made in full prior to work being started and/or files being sent to print. Design fee (if applicable) is non-refundable whether the design is used or not.

2) E-mail – Please provide a valid email address or make other arrangements so that BP&G may email you a proof of the artwork for your review and approval (if applicable). If you are emailed a design proof, do not telephone for design changes. Any changes which need to be made must be emailed to us. You have a maximum of 3 emails to send before we begin charging an additional design fee per email. If any change you require is too complex to explain in an email, then the level of detail you are looking for is too high. In such a case, we suggest either simplifying your request, or we offer for an extra fee, to have you sit with one of our designers at our office so we may produce exactly what you are looking for on the spot.

3) Misspelled Words – Once written permission to print your design is received. BP&G is not responsible for any errors on the design including submitted or approved misspelling, missing information or layout. Please take the time to review your proof before submitting or approving for print.

4) Colors and Cuts – Due to the nature of digital printing colors and cuts are NEVER exact. It is standard that colors may shift 10%. Remember, when you see your proof, you are looking at your design on a computer monitor, which is light, not ink. We DO NOT color match.

5) Printing – Orders being picked up will be ready within 5-7 business days after approval. Orders that are to be shipped will be received within 7-10 business days for domestic and 10-15 business days for International. BP&G does not guarantee a specific day the job will be completed, therefore, if your order is time sensitive, please plan ahead. There will be no refunds for jobs not received by your deadline. There will be no re-prints or refunds for approved or submitted designs.

· We are dedicated to printing. All print jobs are printed on a larger sheet or “run” together with other jobs. Once the sheets are printed they are cut down into individual jobs. These “runs” are printed on in quantities of 5000. By printing multiple jobs together we save on set up costs and reduce paper waste. Because jobs are printed together with other orders EXACT color matches and EXACT cutting on jobs cannot be guaranteed. Since both sides of your order are printed at the same time, it costs the same whether you choose to print on the back of your flyer or not.

· Our standard policy is for an up to 7% allowance for over-runs or under-runs. This means that the order you receive may range from 4650 to 5350 cards. Standard job orders received by 2pm EST Monday through Friday(major holidays excluded) enter production the next business day. Once an order enters the production process, it cannot be cancelled or changed. Once it enters this process we cannot issue a refund.

6) Refund Policy - BP&G is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process. Since each order is unique to each customer it has no re-sale value, therefore, All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify BP&G within 6 business days of order acceptance of any defects discovered in the ordered products. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

7) Cancellation of orders – BP&G will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund (15%-30% of total transaction). Once the order has been placed successfully, No Refunds are issued for the Logo or Graphic Design services.

8) Unclaimed Orders – BP&G will notify you when your order is ready for pickup. Any orders unclaimed after 5 business days from date of notification will be applied a storage fee of $5.00 per day starting the 5^th business day after notification.

9) Returned Check Policy – The return of a check issued to Belo Printing and Graphics, Inc. will result in a $35.00 service charge per check. All return checks will be forwarded to the prosecutor’s office if the amount of the check, plus the service fee, have not been paid within ten (10) business days of the non-payment.

I have read and understood terms of agreement: _________________________________________________________